Frequently Asked Questions
Look up a Question, if we haven't answered it you can email us
Most Popular Questions
How long will it take for me to receive my order?
We have a standard 24-48 time for processing of all orders. Orders will be shipped immediately after payment and processing. This does not include weekends or holidays. Please expect delivery of shipment within seven (7) days. Extended arrival times may be dependent on carrier delays.
How many bundles should I order?
The key to determining how many bundles to purchase depends on the lengths you are wanting. As all bundles are the same weight (3.3oz), the longer bundles have shorter wefts, and the shorter bundles have longer wefts. For a full sew-in, we recommend 3-4 bundles of hair. For lengths over 18”, we recommend ordering 4-5 bundles of hair. If you desire an install with a lot of volume, you will need 4-5 bundles or 4 bundles with a closure. A closure is a great addition to your install, as you will have no leave-out. This is considered a full protective style, and none of your hair will be exposed.
CAN BUNDLES BE RETURNED?
We stand behind the quality of all our products and hair. Each order goes through a quality inspection prior to shipment. Because of this commitment to care, we will not accept returns. Please contact us to express any grievances and allow at least 48 hours for a response from our team.
Where can I leave a review?
We are glad you love your hair! Your reviews mean more to us than just praise for our brand. Potential clients look at your reviews and pictures to determine what to purchase. Please share your review on our social business pages, Google, and with friends! You can also send your images to us to be shared with our Black Luxe Beauties! Thank you for supporting and trusting us with the luxury your hair deserves.